RETURN & EXCHANGE

  • We do NOT offer exchange of product once your order has been delivered. We at Anna Lou Paris believe in customer satisfaction, to ensure this we offer you the opportunity to consult with our style team before your place your order to help you find the right product for you, the right shape and color given your preference.
  • In the rare case the product you received is damaged, we apologize for the inconvenience. We try our best to make sure that your order reaches you in excellent condition. However, in such a situation you can email us at customercare@annalouparis.com or inbox us on our Instagram or Facebook account with your order details and we will send you a replacement. Claims of Damaged or Broken product can be made within 7 working days of making the purchase.

1

Want to exchange the damaged product?

2

Send the item back to Anna Lou Paris

3

Get your item exchanged after inspection by ALP team

Cash Refund

Anna Lou Paris does NOT have a cash refund policy.

Order Cancellation Policy

Your order can only be cancelled within 10 hours of placing it, after 10 hours, it will be dispatched and cannot be cancelled.

Shipping

We offer FREE shipping across Pakistan. Shipping can take up to 3-4 working days for Rawalpindi and Islamabad and up to 4-5 working days for other cities.

IMPORTANT

We reserve the right to turn down an order of a customer who has in the past refused to receive their order at the time of doorstep delivery.

Please contact our Customer care for your return and exchange requests at customercare@AnnaLouParis.com or 0348-111-2(ALP).

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